Testimonials:

We have helped businesses of all markets and sizes improve their business by providing a simple equation for success…One Source Imaging Solutions! Read what people are saying about us!

Resource Connections of Prince George’s County:

“By the way, thanks for helping us get the maintenance billing rates corrected. You have been a man of your word and that goes a long way with me. I will certainly contact you for any other needs we may have.”

—Theresa

Fort Myer Thrift Shop:

“Again let me say, it has been a pleasure to work with you and have someone—a business—who replies quickly and offers assistance with the issue. I am very impressed and will recommend you to any and all...”

—Jeane

Philadelphia University:

As a representative of Philadelphia University’s Office of Information Resources (OIR), I became acquainted with One Source through the Vice President of Sales, Michael Melissas who was our printer supplier. At the time we were under contract with another vendor to support our printer fleet. We purchased printers from One Source and occasionally purchased toner when the vendor under contract was not able to meet the terms of the agreement.

In 2008 we began conversations with One Source to become the vendor for all of our university printer needs. After many conversations, we entered into the contract with skepticism. Our uncertainty was based on two previous vendors who did not produce the level of support needed for the high volume our campus maintained, or sustain good relationships with the manufacturers to keep our fleet of printers up and running.

One Source took us through the preliminary steps of labeling the entire fleet, which their technicians completed. We then moved on to discussing the triage for the campus, and finally the billing and invoice aspects of the contract. The customizations we required were very different from some of One Source’s other clients; however they proved they could handle it! Since One Source took over the fleet, we have drastically reduced our incidents of printer problem reports.

The service technicians are knowledgeable and respectful of the academic environment. They arrive on time and leave quickly. In addition, our sales representative, Diana Palena, continually shows us ways to save money and maintain our fleet of printers by helping us choose and purchase efficient printers from One Source.

I highly recommend the team at One Source! They are an excellent company that can tailor a printer contract to meet your individual needs and environment.

—Director of Computing Support & Coordinator of Academic Technology

 

Sea Gull Lighting:

My name is Ian Kantner, a Network Specialist working for Sea Gull Lighting, LLC in Riverside, NJ. In addition to our headquarters in Riverside NJ, we have distribution facilities in Burlington NJ and Las Vegas NV. Thanks to the superior products and customer support offered by One Source Imaging, we’ve equipped our offices and distribution centers with efficient and reliable Kyocera copiers, printers and scanners. As a growing company, our printing and copying needs change often. With One Source as a service provider, we are able to keep up with current demands while having the ability to meet future needs with minimum effort, an absolute necessity in our always-changing environment.

Our first contact with One Source was through Sales Representative Diana Palena, whose efforts made it possible for our organization to “test drive” equipment while she assessed our needs as a company. Her assessment was thorough, including an analysis of how we used our equipment versus our equipment costs over a 30-day period. After collecting enough data, we were able to discuss our needs with Diana and District Sales Manager Michael Melissas, which revealed the shocking realization that using One Source’s services could cut our printing and copying costs by an unbelievable 85%! Given the potential savings outlined in the proposal, it was a “no brainer” for our organization to allow One Source to become our preferred vendor for printing/copying equipment, supplies, and service.

During our relationship with One Source, we’ve received nothing less than top-notch equipment and service. We’ve never waited longer than 24hrs for a service technician, with most issues being resolved within a few hours. Ordering supplies is accomplished with a simple phone call to One Source’s helpful Customer Service department, with in-stock supplies delivered the next day. Technical assistance is outstanding, as our Sales Engineer Mark Wibbens has demonstrated top-notch product knowledge while assisting our department with both on and off-site support when the need arises. One Source is always there when we need them, ready to tackle the tougher problems quickly and efficiently. They’ve proven themselves as a reliable, knowledgeable provider that we can trust – an important trait for any of our chosen vendors.

In closing, One Source has met our print and copy needs with nothing short of outstanding sales and service. I’d recommend their services for any organization looking to meet their print and copy needs while maintaining the best possible bottom line. Their “Customer First” approach coupled with their value-added sales strategy makes for a winning combination.

-Ian Kantner